• Upon receipt of your booking form and 25% deposit, we will confirm the booking in writing within 14 days and an account will be sent to you with this confirmation, requesting payment no less than 8 weeks before the start of your holiday.

• The property cannot be reserved until such time as we have received the deposit.

• We charge the sum of £100 against the cost of making good any damage. This sum will be returned within 14 days at the end of your holiday unless damage repairs or replacement are necessary, in which case any balance remaining after settlement will be returned.

• You will receive no more correspondence from us until we receive the balance of payment from you. Until we receive this final payment, tenants will not be given the key collection arrangements for or permitted to enter the cottage. When receipt of your balance is acknowledged, we will inform you where to obtain the keys into the cottage for the day of your arrival.

• In the event of cancellation, the total cost is payable, unless we are able to re-let the cottage. In this case the deposit will be retained to cover costs. We advise, to provide for unforeseen circumstances, that hirers take out independent holiday cancellation insurance.

• Weekly bookings are from Friday to Friday. The cottage may be occupied from 4 pm on the day of arrival and must be vacated by 10 am on the day of departure.

• Out of Season Weekend (3 nights) Breaks are from Friday to Monday. Out of Season Mid-Week (4 nights) Breaks are from Monday to Friday.

• Hirers must do nothing to make void any insurance policy, and must not cause nuisance to neighbours.

• The cottage is thoroughly cleaned between bookings and we ask you to ensure that the property and its contents are clean and tidy when you depart, i.e. left as you would wish to find them. Please let us know of any damages or breakages so that we can replace or repair for the next visitors. We reserve the right to charge for any breakages and damage caused during your stay. However, minor accidental breakages will not normally be charged for.

• Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the names and numbers of persons using the property is limited to that shown on the booking form.

• We regret that we accept no liability for loss or damage to belongings or for any injury sustained while you are at the cottage. If these Terms and Conditions are breached, we shall have the right to enter and take possession of the property immediately without compensation to the hirer.

• Smoking is NOT permitted inside the property. Pets are not permitted. If either of these conditions are breached the party WILL be required to vacate the property forthwith, and may lose their deposit.

• If, after we have confirmed your booking, we cannot supply the cottage to you because of reasons beyond our control, we will offer you alternative accommodation which is at least as good, if at all possible. If you do not want this accommodation or if we cannot offer you alternative accommodation we will return the rental price to you in full and we may at our sole discretion offer you compensation as appropriate.

• If you feel you have reason to complain about the cottage, you must tell us immediately so we can take appropriate action. We cannot help you if we do not know about your problem. If you do not report your complaint immediately, but choose to raise it on your return home, you accept that it will make it harder to investigate your complaint after your rental has ended.

• You must give us or our representative access to the Property at any reasonable time while you are renting it to carry out essential maintenance or if there is an emergency. Wherever possible we would arrange this in advance.

• We make every effort to make sure the information we give orally or in writing is accurate, however changes and errors occasionally occur. You must therefore ensure you check all cottage details at the time of booking. Mainsail Holidays shall not be liable for inaccurate information.

• By making a booking you agree that we and Mainsail Holidays may store and use your information as required to complete your booking and allow you to stay at the cottage.